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Shipping & Returns


We use a Fast shipping service that might vary depending on the destination and package (UPS, DPD, Zeleris, TNT...)

All the deliveries are tracked and we give the tracking number the next day of the order.

Handling time is usually 1 business day. In case there's a delay, we'll let you know about it.

Shipping rates

Shipping zone Under 200€  Over 200€
Mainland Spain & Portugal (24h) 5€ Free
Spain - Balears (48h) 7€ Free
Europe 1 - France, Germany, Netherlands, Austria, Belgium, Gibraltar, Italy, Luxembourg, United Kingdom (2-4 Business Days) 19€ 10€
Rest of Europe (3-6 Business Days)
29€ 25€

Rest of the world (Up to 10 Business Days)

* Shipping costs may vary depending on weight, size and country of destination.

45€*  40€*

 *Shipping for orders without VAT outside of EU (Including UK and Switzerland) will be calculated depending on dimensions. Email us or whatsapp us to get a VAT Free quotation.


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

To return your product, you should mail your product to: Calle Algeciras 58, Tarifa Cádiz ES 11380 Spain

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Your purchase will be refunded less shipping costs and card payment costs.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@alexpastorkiteclub.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@alexpastorkiteclub.com and send your item to: Calle Algeciras 58, Tarifa Cádiz ES 11380.